The properly documentation of the Incident Procedures

Sometimes we forget to properly document the adverse events that arise in our operation and only focus on the resolution of this event. Proper documentation of incidents and lessons learned is of the utmost importance within the effective management of our resources.

This provides us with the necessary information to prevent the occurrence of another similar event that may jeopardize the proper functioning of our technological resources. At the same time, it can help us in evaluating the response procedures to an unexpected event within the operations.

It is so important the strategy used to mitigate the mishaps of an adverse event, as the solution of the suspicious events. Since depending on the strategy used defines the success or failure of the recovery of our systems.  If the personnel do not know the events or movements that lead to the failure of the effective recovery of the system, will not know how to correct these errors in a next time and the same would happen if you did not know why this adverse event was generated. Proper documentation of these events and their analysis is recommended.

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